Chick-Fil-A 1099

Description

Voted “Best Place to Work in FL”* by the Sun Sentinel

We’re searching for Customer Service Agents to join us here at our dynamic call
center for a catering program. You will be required to have your own equipment.

In this role you will communicate with customers in a proactive and professional
manner across multiple communication channels, including phone, chat, and email.
Agents may be asked to transition to between channels at any time.

Responsibilities:

• Strong desire to be helpful and take ownership and resolve customer

situations

• Identify root cause of inquiries by asking probing questions to determine the

best solution

• Provided customer relationship management tool to research inquiries and

document customer interactions

• Receive and respond to inbound customer inquiries via phone, email, and text

while updating internal computer applications and systems

• Guide callers through troubleshooting, navigating the client's menus
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Qualifications:

• Excellent interpersonal and verbal skills, clear diction, tone and

knowledge/use of proper grammar

• Ability to multitask by reading, typing, and navigating through applications

while speaking with customers

• Seek 1+ yrs of experience & familiarity in the food ordering
• Must be able to communicate effectively with customers, management, and

co-worker

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All
qualified applicants will receive consideration for employment without regard to
race, religion, color, national origin, sex, sexual orientation, gender
identity, age, status as a protected veteran, among other things, or status as a
qualified individual with a disability.