Job Description: Serve as the strategic lead for intake management within the business domain Partner with Client Management, Claims Operations, Product & Planning, Configuration, and Technology teams Partner with Product and Planning on Claims backlog prioritization Support intake governance and escalation protocols Refine business requirements, features, user stories, acceptance criteria, and success measures Serve as the primary liaison between Claims Operations, Product & Planning, Configuration, and Technology teams Partner with the Technical Product Owner as the voice of the customer and business throughout discovery, development, testing, and implementation Facilitate stakeholder alignment, prioritization discussions, and decision-making Ensure backlog items meet Definition of Ready standards Analyze operational data, business metrics, and customer feedback to identify improvement opportunities and measure outcomes Identify risks, dependencies, and process improvement opportunities Participate in Agile planning events, backlog refinement, sprint reviews, and other team ceremonies Requirements: Bachelor’s degree in Healthcare Administration, Information Systems, or a related field preferred CSPO, SAFe POPM, or equivalent Product Owner certification Experience in healthcare claims operations, claims systems, or related payer business functions Experience as a Product Owner, Business Analyst, Product Manager, or similar role supporting technology-enabled business solutions Strong knowledge of Agile and Kan Ban methodologies and backlog management practices Ability to gather requirements, define business value, and translate complex business needs into actionable solutions Strong stakeholder management, facilitation, communication, and relationship-building skills Experience using Jira, Confluence, Smartsheet, or similar Agile and Kan Ban planning and collaboration tools Strong analytical, problem-solving, and decision-making capabilities Experience with claims adjudication, benefit configuration, provider reimbursement, or healthcare technology platforms Experience supporting large-scale operational, system, or transformation initiatives For work at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload Benefits: Annual bonus plan eligibility Medical, vision, and dental benefits Well-being and behavioral health programs 401(k) Company-paid life insurance Tuition reimbursement Minimum of 18 days of paid time off per year Paid holidays Leaves of absence