Client Bookings Lead (Full Time, Remote)
Job post summary
Date posted: April 9, 2026
Pay:
- Base pay: £2,200 – £2,600/month (dependent on experience)
- Plus structured bonus/commission after probation, based on hitting monthly booking/conversion targets
- £200 sign-on bonus for successful candidates (After probation)
- Take-home of up to £3,600/month after probation
Job title: Client Bookings Lead – Pet Cremation UK (Full Time, Remote)
- This is a fully remote position.
- This is a contractor role
- We are looking for a compassionate and confident Customer Enquiry Specialist to join Pet Cremation UK.
- As the first point of contact for pet owners, you will guide families through one of the most difficult moments of their lives with empathy, professionalism, and reassurance.
- You'll handle both inbound and outbound enquiries, helping customers understand their options, answer their questions, and arrange the service that best meets their needs.
- This role combines exceptional customer care with the aim of converting enquiries into confirmed bookings. Success comes from building trust, communicating with compassion, and confidently guiding customers through the decision-making process while delivering an outstanding customer experience.
- Full-time role (Day Shift)
- Remote — work from home
- Schedule: Monday to Friday, 7:30am – 4:30pm
- Handle inbound calls from grieving pet owners with exceptional empathy and sensitivity
- Make outbound calls to customers who have requested a callback
- Guide customers through the cremation or euthanasia booking process with patience and understanding
- Provide clear information about our services, pricing, and timelines
- Maintain accurate customer records and booking details
- Offer emotional support while maintaining professional boundaries
- Coordinate with our operations team to ensure smooth collection
- Exceptional verbal communication skills with a naturally calming phone manner
- High level of empathy and emotional intelligence
- Experience in customer service, preferably in sensitive or bereavement-related fields
- Ability to remain composed and supportive during emotional conversations
- Strong active listening skills and patience
- Experience working with CRM systems (Pipedrive or similar) and routing systems
- Reliable internet connection and a quiet home workspace
- Understanding of grief processes and bereavement support
- Ability to work independently with minimal supervision
- Professional telephone manner and articulate speaking voice
- £200 sign-on bonus upon successful appointment
- Commission and structured bonus scheme after probation, tied to monthly booking/conversion targets
- Meaningful work helping families during a difficult time
- Remote working (from home)
- A supportive team environment
- Comprehensive training on our services and customer care approach
- Please send your CV to be considered for this role. We are actively hiring and looking to fill this position as soon as possible.
- Shortlisted candidates will be invited to complete a short video assessment — this takes approximately 5–10 minutes and involves a few scenario-based questions to help us understand how you'd handle real customer interactions.
- Successful candidates will then be invited to a final interview with our hiring manager, this can be done in-person (preferred) or online.
- Office based in London.
- We look forward to hearing from you.
- Job type: Full-time
- Benefits: Work from home
- Language: English (required)
- Work location: Remote
Pay: £2,200.00-£3,600.00 per month
Benefits
- Work from home
- English (required)