Customer Care Advisor

About the Company

Emirates NBD is a market leader across the MENAT region, serving over 9 million customers. As a key participant in the global digital banking industry, we offer a range of services including retail, corporate, Islamic, and investment banking.

Responsibilities

• Provide excellent customer service by assisting with inquiries, transactions, and problem resolution
• Educate customers about banking products and services to meet financial needs
• Identify sales opportunities and cross-sell products such as loans, credit cards, and investment accounts
• Resolve customer complaints and issues in a timely and professional manner
• Adhere to banking regulations and procedures to ensure compliance and security
• Collaborate with team members to achieve branch goals and objectives

Requirements

• Bachelor's degree or equivalent in any specialization
• General awareness of the banking segment
• Excellent interpersonal skills
• Strong attention to detail and problem-solving abilities
• 0 to 5 years of experience
• Must be a UAE National