Job Description: Provide customer service via email, phone, and chat to resolve inquiries and issues Build and maintain positive customer relationships Conduct customer outreach and follow-ups Maintain accurate records of customer interactions Monitor customer feedback and identify improvement areas Collaborate with cross-functional teams to meet customer needs and improve processes Assist with customer happiness team projects, including research or system development Requirements: Exceptional written and verbal communication skills Empathetic problem-solving ability Customer service experience via email, phone, and chat Ability to build long-term customer relationships Proactive process-improvement skills Availability for 10–30 hours per week Weekend partial availability preferred Resume and cover letter required Sample response to the specified client prompt required Benefits: