Customer Service - Email/Telephone (South Africa) - Work from home
Job Specification
Customer Support (Phone/Email Process) - South Africa
START DATE: ASAP
YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE WITH A MINIMUM 15INCH SCREEN WITH HEET. THE ROLE IS 5 DAYS PER WEEK (40-52 hours).
You must complete the assessments to be considered for this role and be able to complete the below shifts
Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.
Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.
Key Responsibilities:
- Support to customers over calls, chats, & emails.
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handling customer queries on Email and Phone as per company procedure
Qualifications
- Passionate about customer care
- Good typing and speaking skills
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
Job Location: Remote (Anywhere in South Africa)
Job Type: Full-time
Experience:
Outbound Dialling: 4 years (Required)
Language:
English (Required)
Work Location: Remote
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes Work collaboratively with the team