Customer Service Officer (Local Authority Contact Centre)

Customer Service Assistant – Local Authority (Temporary Ongoing)

Wembley (Office-Based Initially)

Monday – Friday, 8:50am – 5:03pm (Full-Time)

Immediate Start Available

£17.33 PAYE / £22.82 Umbrella (Non-negotiable)

About the Role

We are recruiting for Customer Service Assistants to join a busy Environment & Neighbourhood Contact Centre within a Wembley-based Local Authority.

This is an ongoing temporary opportunity with strong potential for long-term extension for candidates who perform well and become part of the team.

You’ll be the first point of contact for residents , handling a wide range of environmental and street care-related queries, ensuring excellent customer service at all times.

Key Responsibilities

Handle high volumes of inbound calls across multiple service areas including:

Recycling & Waste

Pest Control

Street Maintenance

General Street care enquiries

Provide clear, professional, and helpful responses to customer enquiries

Accurately update and manage multiple IT systems simultaneously

Ensure the customer is always at the forefront of every interaction

Work efficiently in a fast-paced, team-oriented environment

Training & Working Pattern

First 3 months fully office-based at the Civic Centre, Wembley Park

After training: Hybrid working available (2 days from home, 3 days in office – Tues, Weds, Thurs)

Candidate Requirements

Strong communication skills with a clear and confident telephone manner

Ability to learn quickly and navigate multiple systems

Positive attitude and willingness to develop in a customer service role

Good attention to detail and ability to multitask effectively

Knowledge of local streets/ro in Brent is advantageous but not essential

Previous customer service experience is helpful but not required

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