Customer Support Representative - Resware
Responsibilities
- Provide timely and highly satisfactory customer service including identifying issues and recommending solutions
- Assist with testing and troubleshooting issues and translate between customers and technical teams
- Offer focused training on proper use of the software to address customer inquiries
- Maintain productivity and quality standards
- Responsible for the stewardship of sensitive customer information
Requirements
- 1 to 2 years of experience in the real estate, title, or escrow business
- Customer service or support experience via phone and email
- Strong software skills
- Excellent organization and interpersonal skills
- Excellent verbal and written communication skills
- Ability to work with all levels of customers including end-users and executives
Benefits
- Comprehensive health plans
- 401k program
- Commuter benefits
- Professional development support
- Parental leave
- Flexible time off policy
About the Company
Qualia has built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process through a single shared digital closing platform.