Datacenter Engineer

Job Description:

• Support Blizzard’s data center infrastructure
• Create and maintain tools used by the team
• Serve as an escalation point for other support teams
• Act as a key resource on projects and work directly with Project Managers to implement data center technology solutions
• Manage problems and incidents
• Participate in team projects and initiatives
• Receive hardware, install servers, cable neatly, and ensure operational use
• Operate, monitor, and maintain power, cooling, and life safety systems critical to data centers
• Install and configure new IT hardware or decommission equipment
• Document and diagram data center floor plans, rack layouts, network ports, and power usage
• Perform data center inventory and asset management using DCIM
• Assist with design, documentation, configuration, integration, and installation of complex network infrastructure
• Perform OS deployments, LDAP and Puppet configurations, and create and maintain automation and monitoring scripts
• Assist with tool integration, including JIRA, Slack, and other web APIs
• Perform break-fix work on equipment
• Provide 24x7 on-call support as part of a weekly rotation
• Conduct research and development in automation and hardware

Requirements:

• Bachelor’s in computer science or related field, or 4 years’ experience in Systems Engineering/DevOps related work
• Experience working with HPE, Dell, and Cisco server equipment
• Experience working with Unix/Linux systems
• Ability to work with global cross-functional teams
• Ability to act quickly, competently, and confidently
• Ability to use discretion with sensitive information or confidential issues
• Strong organizational skills and multitasking capabilities
• Strong written and verbal communication skills
• Strong emphasis on equipment and work safety
• Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks
• Passion for technology and gaming
• Must be able and willing to lift 50 pounds
• Familiarity with data center operations, including generators, PDUs, UPSs, CRAC units, and life safety systems
• Experience with public and private cloud, including OpenStack, AWS, and Google Cloud Platform
• Experience with network theory and protocols, including TCP/IP, UDP, DNS, and VLANs
• Familiarity with service configuration and deployment tools such as Ansible, Git/GitHub, Jenkins, Puppet, or SaltStack
• Ability to read and write code fluently in Bash, C/C++, Java, or Python

Benefits:

• Medical, dental, and vision coverage
• Health savings account or health reimbursement account
• Healthcare spending accounts
• Dependent care spending accounts
• Life and AD&D insurance
• Disability insurance
• 401(k) with Company match
• Tuition reimbursement
• Charitable donation matching
• Paid holidays and vacation
• Paid sick time
• Floating holidays
• Compassion and bereavement leaves
• Parental leave
• Mental health and wellbeing programs
• Fitness programs
• Free and discounted games
• Voluntary benefits including supplemental life and disability, legal service, ID protection, and rental insurance
• Relocation assistance, if the Company requires geographic relocation for the job
• Incentive compensation may be available (not guaranteed)