[Hiring] IT Support & Operations Specialist @Social Discovery Group

Role Description

We are looking for an IT Support & Operations Specialist. Your main tasks will be:

• Run the infrastructure end-to-end: VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access — plus the monitoring, logging, and backups that keep it honest.
• Administer Google Workspace completely — accounts, groups, aliases, security policy, SPF/DKIM/DMARC, and any migrations that come with it.
• Own Slack, OpenAI, and every other SaaS platform we run — including version and system migrations when they happen.
• Be the actual IT support for a distributed team — L1/L2 on Mac and Windows, onboarding and offboarding, remote laptop setup, device lifecycle.
• Negotiate with vendors, manage procurement, and control payment on cloud resources, licenses, and invoices — the part most sysadmins never touch, but you will.
• Show up occasionally when we run an offline "station" and physically set up the room — laptops, mics, sound.

Qualifications

• 5+ years as a sysadmin or in IT ops, with experience running Google Workspace top to bottom — including a domain migration.
• Hands-on knowledge of Slack, Confluence, Jira, and SSO/2FA (Okta, Google, Azure AD or similar).
• Working knowledge of at least one public cloud (AWS/GCP/Azure) and the on-prem basics — DNS, DHCP, VPN, VLAN, firewall.
• Experience building and testing backups, and understanding mail security (SPF/DKIM/DMARC).
• Direct experience with vendors and procurement — contracts, invoices, renewals.
• Scripting (bash/Python/PowerShell) is a plus, not a requirement.
• Solid English and Russian skills (B1+) to run a call with a vendor without a script.

Benefits

• REMOTE OPPORTUNITY to work full-time.
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.
• Vacation: 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits: Up to $1,000 gross per year for self-purchase of health insurance or doctor's fees for yourself and close relatives (spouse, children).
• Workplace organization: Equipped workplace and necessary equipment provided in offices or co-working locations. Reimbursement of workplace costs up to $1000 gross once every 3 years for home office setup.
• Internal gamified gratitude system: Receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.