Inbound Call Center Agent

Inbound Call Center Agent

Atlanta, GA
Full-time | Monday–Friday | 8:30am–5:00pm
Office-based | Permanent position

A busy office depends on having someone who can handle customer conversations confidently and keep things moving. Some enquiries will be straightforward, while others will require you to look into the details, find the right information, or involve another team.

We’re looking for an Inbound Call Center Agent in Atlanta, GA to be the person on the other end of those conversations. You’ll listen to customers, work out what they need, provide the right information, and make sure anything requiring further attention reaches the appropriate team.

It’s a good fit for someone who enjoys conversation, thinks on their feet, and likes having a clear purpose behind their work. No two calls are exactly the same, so you’ll have plenty of opportunity to build your communication and problem-solving skills.

Day to Day

• Answer incoming customer calls and understand the reason for each enquiry
• Ask questions to clarify customer needs and identify the appropriate solution
• Provide information about products, services, accounts, or general enquiries
• Review customer information and update records when required
• Process straightforward requests during the call
• Record important details and actions taken after each interaction
• Follow up on enquiries that require additional information
• Transfer or escalate calls when another department needs to assist
• Navigate internal systems while speaking with customers
• Follow established call handling and customer service procedures

What’s Important

You’ll need clear verbal communication, good listening skills, basic computer confidence, and the ability to stay professional throughout different types of conversations.

Previous call center, customer service, reception, retail, hospitality, sales, or office experience is useful, although training on our systems and procedures will be provided.

We’re looking for someone who can remain composed during busy periods, pay attention to customer details, and take responsibility for making sure each enquiry is handled correctly.

Please apply with your current resume to be considered for the Inbound Call Center Agent position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $19.01 - $24.92 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person