IT Support Specialist (Level 2)

Description Location: Remote (Canada) Employment Type: Full-Time Permanent or Independent Contractor About GestisoftGestisoft is a leading Microsoft solutions partner helping organizations transform their business through technology. We are expanding our team to support a strategic client engagement within a complex enterprise environment. About the RoleThe IT Support Specialist will provide advanced technical support to users while helping ensure the stability and performance of business-critical systems.

Key Responsibilities Resolve advanced technical issues

Manage user accounts and access requests

Support Microsoft technologies and cloud services

Maintain documentation and knowledge resources

Contribute to continuous service improvement Exigences Qualifications 3+ years of IT support experience

Strong Microsoft 365 and Active Directory knowledge

Experience in a service desk environment

ITIL certification considered an asset

Proficiency in English is required for this position, as the role involves regular communication and collaboration with English-speaking stakeholders, clients, and project teams located outside Quebec.

Travel

RequirementOccasional travel may be required based on project and operational needs.