Non-Voice Customer Service Representative (WFH) – Freight Forwarding / Logistics

We are hiring NON-VOICE CSRs — but be clear: this is a real job, not an easy chat gig.

PLEASE SEND YOUR RESUME TO OUR EMAIL ADDRESS.

Applications will ONLY be accepted if:

• Resume is attached (PDF format)
• Email has a proper subject line
• Email includes a brief background of yourself, and your work history

We need people who:

• respond FAST
• think logically
• has critical thinking
• don’t disappear during shifts
• don’t wait to be spoon-fed
• can work properly and responsibly from home

If you are slow, easily distracted, or can’t multitask — please don’t apply.

About Us

CargoBoss Philippines is a China-to-Philippines freight forwarding company serving thousands of local entrepreneurs.

Work Schedule

• Morning Shift: 8:00 AM – 5:00 PM (PH Time)
• Mid Shift: 12:00 PM – 8:00 PM (PH Time)

Candidates must be willing to work either shift, as assigned.

What You’ll Do

• Respond to customer inquiries via Facebook, Instagram, TikTok & other channels
• Guide users through the import and shipping process
• Accurately provide quotations, timelines, and package-related information
• Promote CargoBoss services to potential customers
• Communicate clearly and professionally at all times
• Work with speed, accuracy, and accountability

Qualifications

• At least Senior High School Graduate
• Laptop + reliable internet connection
• Fast typing skills (min. 50 WPM)
• Strong reading comprehension and attention to detail
• Can follow instructions and workflows correctly
• Quiet, reliable home work environment
• Must be able to work independently and deliver results — not just “pass time” online

Preferred (Not Required but a BIG Advantage)

• Experience with importing or Alibaba
• Experience in logistics / freight forwarding / e-commerce
• Familiarity with rates, CBM, or tracking processes

How to Apply Email your resume to: hiring@cargoboss.ph

Subject: CargoBoss Hiring - CSR

Email Body:

• Brief background about yourself
• Why we should choose you as our next Customer Service Representative

Attachment: Resume in PDF format If you have prior experience in logistics, please include it in your email.

Job Type: Full-time

Work Location: Remote