Process Assistant

Amazon Logistics Process Assistant (Full-time)

Our Amazon Logistics (AMZL) teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry!

Amazon's transportation teams work to ensure the delivery of packages globally for our customers around the world. On its busiest day, Cyber Monday, Amazon customers around the world have ordered more than 400 items per second and the transportation teams play a critical role ensuring packages make it to customers' doors on-time and in great condition. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.

General Responsibilities:

• Assist in the coordination of Delivery Associate (DA) training and ridealongs for new DAs
• Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections
• Ensure adherence to dress code standards
• Conduct regular ridealongs with DAs for engagement and standard work adherence
• Daily review of DA performance to identify potential ridealong candidates
• At times assisting with production duties, training sort associates and verifying SOP compliance
• Ensure successful area performance, through tracking and reporting metrics.
• Understand workflow and daily production goals
• Review and update SOP as required
• Ensure work areas remain clean and are equipped with proper equipment and supplies
• Identify and address safety hazards within the work area
• Coach associates to work safely at all times and participate in safety initiatives
• Ensure all job injuries are reported timely in accordance with established policy and procedure
• Provide direction utilizing independent judgment
• Continue meeting or exceeding of department performance goals

Skills:
Coaching, Customer Relations, Housekeeping/Cleaning, Logistics, Logistics Processes, Maintain Compliance, Metrics, Order Delivery, Performance Analysis, Policy Development, Problem Solving Skills, Procedure Development, Standard Operating Procedures (SOP), Time Management

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Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit

Company Size:
10,000 employees or more

Industry:
Retail

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