[Remote] Field Services Engineering Sr Technician I

Note: The job is a remote job and is open to candidates in USA. Zimmer Biomet is a medical technology company focused on musculoskeletal health solutions. The Senior Field Services Engineering Technician I provides technical service and manages servicing tasks for ROSA Surgical Devices, including installations, maintenance, troubleshooting, repairs, product demonstrations, and complaint investigations. The role also supports training, mentors new hires, provides technical feedback, and travels extensively within the assigned region.

Responsibilities

• Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSA systems following established processes
• Master servicing across all ROSA platforms
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Assess technical problems and find a solution or determine how to elevate it appropriately, while under high pressure situations
• Serve as first line troubleshooting support for Field Service Engineers
• Mentor and support new hires during training period
• Support ROSA classroom training as needed
• Provide improvement feedback on training documentation
• Assist in limited marketing releases
• Attend product trade shows and annual trainings

Skills

• B.S. or M.S. in Engineering or relevant Science
• Valid driver's license and good driving record
• 4-7 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company
• Up to 80 percent
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays
• Prior experience with robotics
• Project management skills
• Experience working in an operating room environment

Benefits

• An added yearly bonus
• Development opportunities
• Robust employee resource groups (ERGs)
• A flexible working environment
• Wellness incentives
• A culture of recognition and performance awards

Company Overview

Zimmer Biomet is a medical device manufacturing company that offers orthopedic reconstructive, spinal, and trauma devices. It was founded in 1927, and is headquartered in Warsaw, Indiana, USA, with a workforce of 10001+ employees. Its website is

Company H1B Sponsorship

Zimmer Biomet has a track record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.