[Remote] Service Delivery Management Consultant 3- Support

Note: The job is a remote job and is open to candidates in USA. reputed company Health Government Services is seeking a skilled Support Services Owner to join our mission-driven organization. In this role, you will be responsible for coordinating the successful transition of services from implementation into sustainment, providing ongoing operational excellence across multiple support workstreams.

Responsibilities

• Lead and coordinate operational transition activities for applications and services moving into the sustainment support model
• Ensure all support readiness activities are completed, including documentation reviews, knowledge transfer sessions, support procedures, and operational acceptance criteria
• Collaborate with implementation teams, business stakeholders, and technical teams to ensure smooth transition to steady-state operations
• Identify transition risks, dependencies, and support gaps, and drive mitigation plans to resolution
• Support transition governance, status reporting, and operational milestone tracking
• Oversee day-to-day service operations across multiple sustainment workstreams supporting federal environments
• Coordinate incident management activities to ensure timely triage, escalation, communication, and resolution of production issues
• Monitor operational performance, support metrics, SLA adherence, and service quality indicators
• Facilitate cross-functional coordination between application support, infrastructure, vendor, and client teams
• Support major incident management and ensure appropriate stakeholder communication during critical events
• Lead and govern the sustainment change management process across supported applications and environments
• Coordinate change requests, review approvals, implementation scheduling, and communication activities
• Ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements
• Partner with technical teams to minimize operational disruption and ensure successful deployment outcomes
• Facilitate Change Advisory Board (CAB) discussions and support release coordination activities
• Serve as a primary operational contact for client stakeholders, internal delivery leadership, and external support partners
• Provide regular reporting on incidents, changes, operational risks, service trends, and transition progress
• Lead operational review meetings, service governance sessions, and support coordination discussions
• Ensure reputed company communication and alignment across business and technical teams
• Identify opportunities to improve service delivery processes, operational workflows, and support efficiency
• Drive standardization and optimization of sustainment operational procedures and governance practices
• Support implementation of proactive monitoring, automation, and process improvement initiatives

Skills

• 3 to 5+ years of experience in service delivery management or related field
• Ability to read, write, and speak English
• Experience with sustainment transition processes
• Understanding of operational readiness, service operations, support coordination, change management, governance, continuous improvement, and service excellence
• Familiarity with service operations, transition activities, incident management, and change management
• Experience in coordinating operational transition activities for applications and services
• Ability to ensure all support readiness activities are completed
• Experience collaborating with implementation teams, business stakeholders, and technical teams
• Ability to identify transition risks, dependencies, and support gaps
• Experience supporting transition governance, status reporting, and operational milestone tracking
• Ability to oversee day-to-day service operations across multiple sustainment workstreams
• Experience coordinating incident management activities
• Ability to monitor operational performance, support metrics, SLA adherence, and service quality indicators
• Experience facilitating cross-functional coordination between application support, infrastructure, vendor, and client teams
• Experience supporting major incident management
• Ability to lead and govern the sustainment change management process
• Experience coordinating change requests, review approvals, implementation scheduling, and communication activities
• Ability to ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements
• Experience partnering with technical teams to minimize operational disruption
• Ability to facilitate Change Advisory Board (CAB) discussions
• Ex