Support Desk Analyst

What role you will play in team: You will be the first point of contact for employees requiring IT support, providing prompt and effective solutions to their technical issues.What you will do: You will troubleshoot various IT problems, document resolutions, and escalate complex issues to senior engineers.Key responsibility:Provide first-line technical support to employees via phone, email, and chat.Troubleshoot and resolve hardware, software, and network issues.Document and track support tickets using a ticketing system.Maintain a knowledge base of common issues and solutions.Escalate complex issues to senior engineers.Maintain a high level of customer satisfaction.Required Qualification and Skills:Bachelor's degree in Computer Science or a related field.0-1 year of experience in a help desk or IT support role.Excellent problem-solving and communication skills.Familiarity with various operating systems (Windows, macOS, Linux).Experience with IT ticketing systems (e.g., ServiceNow).Benefits Included:Competitive salary and benefits package.Opportunities for professional development and growth.A collaborative and supportive team environment.A Day in the Life: A typical day involves resolving a variety of IT support requests, documenting solutions, and ensuring employees have the technical support they need to do their jobs effectively.