Training Specialist

Training Specialist
Location: London
Role Type: Permanent
Work Setup: Hybrid - 3 days a week in office

Who We Are
We are a consultancy operating within Robert Walters, the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

The Role
We are seeking a Training Specialist to join us on a permanent basis via the Robert Walters Consultancy. Your first assignment will be at Marsh, in London. For this role, we are seeking candidates with expertise in delivering IT systems training across multiple channels and learning formats, with the ability to upskill diverse user groups, drive user adoption, and effectively transfer knowledge regardless of prior industry experience.

What you'll do:

• Support the rollout of the Broker Work Bench programme, a key London Market initiative that integrates multiple systems and data sources to enhance broking workflows and trading outcomes.
• Deliver training to a large user population of 1,000-2,000 employees across the business, with the majority of training scheduled between now and July.
• Facilitate a blend of classroom and virtual training sessions, including hands-on "click-and-follow" training for small groups and demonstration sessions for larger audiences.
• Create, update, and maintain training materials, user guides, and learning content, ensuring documentation remains aligned with ongoing system enhancements.
• Provide floor-walking, drop-in support, and go-live assistance, helping users adopt new processes and resolve issues during implementation phases.
• Work closely with an experienced incumbent and project stakeholders to learn the platform, understand multiple user journeys (broker, underwriter, and administrative functions), and deliver effective end-user training.
• Manage training administration activities, including scheduling, communications, reporting, SharePoint content management, and supporting the overall training workstream throughout the project lifecycle.

What you bring:

• Previous London Insurance Market experience is beneficial but not essential, as candidates from other industries will also be considered.
• Proven experience delivering IT systems training to end users is essential, with the ability to explain processes clearly and confidently.
• Experience training through multiple delivery methods, including classroom, virtual, and hands-on user support, is highly desirable.
• Comprehensive training on the business and system will be provided, making this an excellent opportunity for a training professional without prior insurance sector experience.

What's Next

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.