Travel Consultant / Travel Associate (Onsite – Angeles, Pampanga)
Job Overview
We are looking for a Travel Consultant / Associate who will assist clients from inquiry to actual travel date. The role focuses on handling bookings, coordinating services, and ensuring a smooth and excellent customer experience.You will be working closely with our operations team and international partners to manage travel arrangements such as airport transfers, tours, and multi-city services.
Key Responsibilities
- Handle customer inquiries from different channels (Facebook, WhatsApp, etc.)
- Assist clients from quotation, booking, payment, up to travel date
- Prepare and send quotations, invoices, and vouchers
- Coordinate bookings with partner operators (local & international)
- Manage and monitor daily reservations and schedules
- Ensure all booking details are accurate and complete
- Provide timely updates and support to clients during their trip
- Handle customer concerns, feedback, and basic issue resolution
- Perform administrative tasks related to bookings and operations
- Maintain organized records of transactions and client information
- Bachelor’s Degree in Tourism, Hospitality, or related field (preferred but not required)
- At least 1 year experience in travel, customer service, or reservations is an advantage
- Strong communication skills (English & Filipino)
- Customer-focused, patient, and solution-oriented
- Highly organized and detail-oriented
- Able to work in a fast-paced environment
- Proficient in using Google Workspace (Docs, Sheets, etc.)
- Knowledge of booking systems/tools is a plus
- Familiarity with tour operations is an advantage
- Background or interest in tech (e.g., CRM tools, automation, or blockchain in travel) is a plus
- Location: Onsite – The Infinity, Angeles, Pampanga
- Schedule: Shifting schedule (including weekends/holidays if needed)
- Type: Full-time
- Someone reliable and proactive
- Can handle multiple chats and bookings at the same time
- Strong sense of responsibility and ownership
- Team player with a positive attitude
- Willing to learn and grow with the company
- Be part of a growing travel company with international operations
- Exposure to global destinations and partners
- Dynamic and fast-paced work environment
- Opportunity for career growth in the travel industry