UX Researcher – Mixed Methods
Job Description:
- Conduct UX research, primarily usability and quality-validation testing
- Maintain the social and technical systems that make research repeatable and scalable
- Report to the design manager and collaborate with the current UX researcher, product designers, product managers, and engineers
- Handle a backlog of studies, initially focusing heavily on one large ongoing project
- Grow toward owning research direction for one or more product areas with increasing autonomy
- Own the full study lifecycle from recruiting and scoping through analysis, communicating results, and identifying and collaborating on opportunities
- Evaluate shipped features and validate design assumptions
- Coach designers and PMs through study design, result interpretation, and next steps
- Build reusable research enablement assets, templates, reference guides, skills, and workflows
- Maintain and improve the research library, including documentation, tags, project organization, and findability
- Manage and maintain the research tool stack and supporting resources
- Review continuous feedback and ensure issues and friction points are tracked by relevant EPD pods
- Manage the participant panel, invitations, list quality, and project cleanup
- Process study compensation, file receipts, and track study budget utilization
- Handle vendor renewals and procurement coordination with legal, finance, and the senior researcher
Requirements:
- 5+ years of experience in UX research or a related applied research field
- Strong usability testing skills across qualitative and experimental approaches
- Proficiency with survey design
- Ability to learn and deploy higher-precision quantitative methods as needed
- Solid grounding in structured and semi-structured qualitative interviewing
- Mixed-methods fluency across qualitative and quantitative approaches
- Clear, effective communication and ability to tailor research findings for different audiences
- Ability to advocate for insights in cross-functional settings
- Experience independently managing research logistics, including recruiting, scheduling, compensation, and study operations
- Experience working in developer tooling, enterprise, security, or networking
Benefits:
- An inclusive, flexible environment where you can be your authentic self
- Competitive total compensation package including base salary and equity incentive plan
- Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for you and your family
- Remote-first work environment with virtual and in-person social events
- Corporate co-working program
- Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to 0.75% of eligible compensation annually
- Annual company retreat and team off-sites
- $1500 USD annually for professional development
- Mentorship, coaching, and internal promotion opportunities
- Flexible paid time off program
- Company-owned laptop (Mac or PC)
- Monthly home internet reimbursement
- $500 USD home office/workstation customization allowance
- Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents