Virtual Medical Assistant, VMA

Job Description:

• Handle inbound and outbound phone calls, check voicemails, and accurately triage messages.
• Manage the clinic calendar, schedule new and recurring patient appointments, coordinate specialized surgery scheduling, and process medical referrals received via fax from other doctors' offices.
• Conduct thorough insurance verification of coverage, process prior authorizations for medications and medical procedures, and securely collect patient payments.
• Sort, filter, and act on emails from patients and providers while processing inbound and outbound faxes.
• Provide prompt, proactive, real-time updates to the in-clinic team regarding immediate scheduling changes.

Requirements:

• Minimum of 1 year of professional experience supporting a US-based medical clinic.
• Exceptional verbal and written English communication skills.
• High level of proactivity, transparency, and a strong sense of accountability.
• Must successfully complete a company-sponsored HIPAA compliance certification prior to Day 1.
• A dedicated, quiet, and secure home office space free from distractions.

Benefits: