WalkIn Interview For Non- Voice Process Delhi NCR

Role & responsibilities Answer inbound calls Create purchase orders Respond to customer enquires Sell product & place customer orders Up-sell products & services where applicable Transfer customer calls to appropriate staff Clearing daily email logs Identify research & resolve customer issues Complete call logs & reports Enter order details into the system Research all billi ng & payment issues Authorize and process customer refunds Relay all call trends where necessary to supervisor Recommend process improvements where necessary Preferred candidate profile Good communication skills Required Skills: good communication skills time management team building